Follow this guide if you'd like to return a phone you have purchased.
Please keep the following in mind to comply with our return policy:
A return must be submitted and shipped back within seven days of receiving the item. Therefore, if you request a refund on the seventh day of receiving the item, it must be sent out that same day by the mail carrier.
A return must be sent back in normal packaging so the item nor outer box does not get damaged.
A used phone or one that has been dirty or damaged cannot be returned.
A phone can only be returned via the shipping label we provide. Do not use your own shipping means.
A phone must be sent back with all the original packaging, boxes, accessories, etc.
A phone must be returned in pristine condition, as if it had just arrived. It should appear brand new.
There may be restocking fees and return shipping fees.
We do not accept returns for phones that are not working on cellular carriers other than T-Mobile’s network. As we’ve mentioned multiple times in our help center and website, we only support T-Mobile-based carriers.
A valid reason (that must be approved by us) is required to make a return. We have full rights to deny a return request for any reason we see fit.
Please be informed that if any of the points mentioned above or any other details outlined in our return policy are violated, a partial or no refund will be issued. Additionally, if we refuse your return, you will be responsible for the shipping costs to return the item.
Step 1. Access Your Order
Either login to your account on our website, or if you checked out as guest, find the order confirmation email you got from us, and click the View Order button.
Click the Request Return Button
Follow the prompts to open a return request. Ensure you enter a valid reason.
Once your request is approved, you will be notified via email with a shipping label to send the device back. Ensure to follow the points stated in our return policy and at the top of this article to ensure your return is accepted.